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COVID-19 Alert Level 3

At Alert Level 3: Step 1 you can travel throughout Auckland for exercise and recreation outdoors. Our early childhood centres are open for enrolled children only.

Customer-facing facilities like leisure centres, community venues, customer service centres and libraries will remain closed until further notice. Essential services will continue.

Wear a face covering, use the NZ COVID Tracer app, maintain a 2m physical distance, wash your hands, and stay home if you are sick.

For the information about council services and closures, visit the COVID-19 section

To learn more about Auckland Council's response to COVID-19, visit OurAuckland


Water restrictions in Auckland - Water restrictions are in effect across the Auckland region. Learn more

Whakaritea he puka kaute ā-kaihoko

Set up a customer account

Why set up a customer account with us

​You can open an account with us if you regularly request work from us on credit terms.

It can be used for buying:

  • Land Information Memorandums (LIMs)
  • property information (files and reports)
  • other council goods and services.

How to set up a customer account

Complete the application form and return it to us, including appropriate documentation.

​Make sure that you:
  • complete the application form in full so we can assess your credit and finance details correctly
  • sign the application form and accept our terms and conditions of credit
  • tell us what goods or services you will need from us
  • supply the appropriate documentation with your application.

Documentation to include


  • certificate of incorporation
  • copy of the photo identification of the person signing the form (the director of the company).
  • If the signatory is not a company director, please attach delegated authority from the director.

Charities and societies:

  • registration certificate (charities)
  • incorporation certificate (societies)
  • copy of the photo identification of the person signing the form.

Our tip

You can request a copy of your certificate of incorporation (companies), registration certificate (charities) or incorporation certificate (societies) from the New Zealand Companies Office.

Return the application

You can email or post your completed application and documentation to us.

 By post

Auckland Council Accounting Services

  Private Bag 92300

  Wellesley Street

  Auckland 1141

What happens next

We will process your application within 15 working days.

If successful, we will send your account details to you.

Contact us if you need more information.

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