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For information about our services and facilities restrictions during the protection framework settings, see the COVID-19 section.

For up-to-date information on COVID-19, visit

Tīkina mai tō kararehe e mauheretia ana

Get your impounded animal back

COVID-19 information

Shelter staff will work with owners of impounded dogs on a case-by-case basis. When owners have been confirmed and all fees paid or invoiced, we will return the dogs to owners via a contactless drop off system.

If your dog has been impounded, call the contact centre at 09 301 0101 or one of the three shelters directly at:

  • Henderson: 09 836 7777
  • Manukau: 09 261 8033
  • Silverdale: 09 421 0222

Find your pet in our animal shelters

To see if your pet has been impounded in one of our animal shelters, see our lost and adoptable animal search.

You should know

We will hold all dogs at a shelter for seven full days, giving you a chance to come forward and claim your dog.

You or someone you nominate can visit the shelter during this seven day period to claim your impounded dog. You will need a photo ID to collect an impounded animal. 

After the seven days have passed, the dog will become our property.

We will run behavioural tests and decide whether to put the dog up for adoption or put it to sleep, if it is not suitable for adoption.

Pay outstanding fees

To get your impounded dog back from a shelter, you need to pay the relevant fees:

  • Impoundment fee - this helps cover the costs of looking after your dog in the shelter.
  • Registration fee - all impounded dogs must be registered before they are released - see Dog registration.
  • Micro-chipping fees - all impounded dogs must be micro-chipped before they are released, except registered working dogs and dogs first registered before 1 July 2006 and being impounded for the first time.

You can pay by Visa or MasterCard.

A card payment fee of 1.75 per cent will apply for credit and debit card payments.

Dog impoundment fees

Read fee table.
Daily sustenance for impounded dog$20
Dog impoundment fee first offence$79
Dog impoundment fee second offence$147
Dog impoundment fee third and subsequent offence$229
Micro-chip a dog$30
Vet care, de-sexing, adoption, handover of ownershipContact us for fees

Small animal impoundment fees

Small animals include:

  • sheep
  • pigs
  • goats
  • poultry.
Read fee table.
Small animal daily sustenance fee (excluding first day)$15
Small animal impoundment fee$20
Vet care, de-sexing, adoption, handover of ownershipContact us for fees

Large animal impoundment fees

Large animals include:

  • horses
  • cattle
  • llamas
  • alpacas
  • donkeys
  • mules
  • deer.
Read fee table.
Description Fee
Large animal daily sustenance fee (excluding first day)$20
Large animal impoundment fee$30
Roaming stock – after-hours (9pm-6am)$75
Roaming stock – first call out$70
Roaming stock – subsequent call outs$120
Stock driving fee per kilometreActual cost
Vet care, de-sexing, adoption, handover of ownershipContact us for fees

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