Request a refund of your dog's registration fee

When you can request a refund of your dog's registration fee

You can ask for a refund of your dog registration fee if:

• your dog has died
• you are exporting your dog overseas
• you overpaid the fee.

Request a refund if your dog has died

See What to do if your dog dies.

Request a refund if you have overpaid your registration fee or if you are exporting your dog overseas

How we issue refunds

We credit the refund to the bank account you provide.

We give refunds only to the registered owner. The printed bank deposit slip or bank generated document provided should match the owner's details.

We will calculate refunds from the date we receive your request until the end of the current registration year.

If a refund is not available, we will let you know.