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Request a refund of your dog's registration fee

When you can request a refund of your dog's registration fee

You can ask for a refund of your dog registration fee if:

  • your dog has died
  • you are exporting your dog overseas
  • you overpaid the fee.

Request a refund if your dog has died

See What to do if your dog dies.

Request a refund if you have overpaid your registration fee or if you are exporting your dog overseas

 By email

Complete the form and email it to:

dogregistration@aklc.govt.nz

 By post

Complete the form and include:

  • your dog’s tag number
  • a copy of the veterinary certificate
  • dog's registration tag if you have one
  • a printed bank deposit slip or bank generated document with your name on it.

Post it to:

Animal Management
Auckland Council
Private Bag 92300
Auckland 1142

 In person

Complete the form and include:

  • your dog’s tag number
  • a copy of the veterinary certificate
  • dog's registration tag if you have one
  • a printed bank deposit slip or bank generated document with your name on it.

Bring it to one of our service centres.

How we issue refunds

We credit the refund to the bank account you provide.

We give refunds only to the registered owner. The printed bank deposit slip or bank generated document provided should match the owner's details.

We will calculate refunds from the date we receive your request until the end of the current registration year.

If a refund is not available, we will let you know.

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