Proof of maintenance
In July 2022, we sent letters to property owners to request their proof of maintenance.
This letter explains:
- the type of proof we need to see
- how long you have to submit your records.
Failure to maintain your system may result in a fine or penalty.
Who can service your onsite wastewater system
There are many companies in Auckland who service, pump out and repair onsite wastewater systems.
The companies listed in the table use our standard form for servicing. They provide this form directly to us on your behalf.
Affordable Drainage Ltd
admin@affordabledrainage.co.nz
09 833 8953
|
North, west, south
|
Primary and secondary
Service, pump-out and drainlaying
|
Alpha Drainage
alphadrainage@gmail.com
022 6635 2140
|
North, west
|
Primary and secondary
Service and drainlaying
|
Aotea maintenance
info@aoteamaintenance.co.nz
020 4093 6608
|
Aotea \ Great Barrier Island
|
All systems
Service
|
Approved Wastewater
info@approvedwastewater.co.nz
09 420 9042
|
North, west
|
Secondary
Service and drainlaying
|
A-Rated Wastewater
kath@aratedwastewater.co.nz
027 418 2969
|
North, west, south
|
Service
|
ASR Group Limited
Team@asrgroup.co.nz
021 918 397
|
Auckland-wide, including islands
|
Primary and secondary
Service, drainlaying and pump-out
|
Cleartech
david@cleartechinstallations.co.nz
021 628 847
|
North, west
|
Primary and secondary
Service and drainlaying
|
Drainage Gods
drainagegodsltd@outlook.com
021 244 2652
|
North, west
|
Primary and secondary
Service and pump-out
|
Drain Ninjas
admin@drainninjas.co.nz
0800 464 652
|
Auckland-wide, including islands
|
All systems
Service, pump-out and drainlaying
|
Echo Drainage
doug@echodrainage.co.nz
021 416 420
|
North, west
|
Primary and secondary
Service, pump-out and drainlaying
|
Emcole
peter@emcole.co.nz
09 666 0037
|
Auckland-wide, including islands
|
All systems
Service and drainlaying
|
Hammerhead Contractors Ltd
andrew@hammerheadcontractors.co.nz
027 549 2147
|
North, west
|
Primary and secondary
Service, drainlaying and pump-out
|
Haus Plumbing
info@hausplumbing.co.nz
0800 888 380
|
North
|
Primary and secondary
Service and pump-out
|
Hellensville Drainage
hlvdrainage@xtra.co.nz
021 657276
|
North, west
|
Primary, secondary, vermiculture
Service and drainlaying
|
Hydrovac
wastewater@hydrovac.co.nz
0800 493 768
|
North, west, south, Waiheke
|
All systems
Service and pump-out
|
I Suk Up
Isukupltd1999@gmail.com
027 2392167
|
North, west
|
Primary
Service and pump-out
|
Jet Waste & Water Limited
VanessaL@jetwaste.co.nz
021 707 954
|
Auckland-wide, including islands
|
Primary and Secondary
Service
|
Kaukapakapa Drainage Ltd
Gary@kdrainage.nz
021 926 301
|
North, west
|
Primary and secondary
Service and drainlaying
|
Laser Plumbing Warkworth
warkworth@laserplumbing.co.nz
09 422 9051
|
North
|
All systems
Service and drainlaying
|
Macjimray
sarah@macjimray.co.nz
09 423 7014
|
North
|
Primary and secondary
Service and pump-out
|
PASLR Crucial Services Ltd
service@paslr.co.nz
09 414 3668
|
North, west
|
Secondary
Service, pump-out and drainlaying
|
Pure Water and Plumbing and Drainage
purewaterplumbing-drainage@hotmail.com
027 283 6280
|
North
|
Primary and secondary
Service and drainlaying
|
Septiclean
septiclean@slingshot.co.nz
0800 687 378 (0800 MTSEPTIC)
|
South |
Primary
Service and pump-out
|
Stoney Ridge
info@stoneyridge.co.nz
09 372 6520
|
Waiheke
|
All systems
Service and pump-out
|
TDG Environmental
KBarnes@tdgenvironmental.com
0800 249 376
|
North, west, south
|
Primary
Service and pump-out
|
The Drain Company
info@thedraincompany.co.nz
0800 247 862
|
North, west, south, Waiheke
|
Primary and secondary
Service, pump-out and drainlaying
|
Wai Water
todd.jolly@hotmail.com
09 818 1659
|
North, west, south
|
Primary
Service
|
Waiuku Waste Disposal
info@waiukuwastedisposal.co.nz
09 235 9066
|
South
|
Primary and secondary
Pump-out
|
Waterflow
operations@waterflow.co.nz
09 431 0042
|
Auckland-wide, including islands
|
All systems
Service
|
Waterprojects
karen@waterprojects.co.nz
0508 334 455
|
North, west, south
|
Primary, secondary
Service
|
We do not guarantee the work carried out by any service provider.
We recommend using a company approved by your system manufacturer.
Rules for onsite wastewater systems
The rules for inspecting and maintaining onsite wastewater systems are set by the Auckland Unitary Plan (PDF 65.8KB).
At minimum:
- a primary system needs to be inspected every three years
- a secondary or tertiary system needs to be inspected every six months.
Maintenance involves inspecting your system and cleaning or repairing any parts that might be blocked, damaged or worn.
The sludge and scum needs to be pumped out when it fills half the volume of the tank. This work should always be done by a trained professional.
Faulty onsite wastewater systems
Without proper maintenance, your system can stop treating your wastewater.
Faulty onsite wastewater systems can harm human health and the environment.
Your system needs maintenance if you notice:
- a blockage or overflow of sewage waste
- broken tank lids
- murky or smelly puddles on your property
- scum and sludge build-up in your septic tank.
Where you can, avoid:
- overloading your system with too much water
- letting rain into your system
- putting harsh cleaning products, other chemicals, food waste or rubbish into your system.
If you do not maintain your system properly, you can be fined for each day the faulty system is used.
Upgrade your onsite wastewater system
The design of your onsite wastewater system needs to suit the way it is used. Review your onsite wastewater system if:
- you are renovating your house
- more people will live on your property
- your summer holiday home becomes your permanent residence
- you start to host a lot of visitors.
The above changes mean more water will flow through your system, putting more strain on how well your tanks and disposal field can treat your sewage and wastewater.
If you upgrade your onsite wastewater system or build a new one, you will need to apply for a building consent and may need a resource consent.
See Install or alter an onsite wastewater system.
Waitākere pump-out programme
We pump out standard septic tanks, long drops, greywater tanks and grease traps every three years for properties in the former Waitākere Local Board area.
If you own property in this area, you pay a targeted rate for this service, but you still need to arrange your own inspections with a private company every three years.
This pump-out programme does not cover secondary or tertiary systems, which need maintenance every six months.
More information
Contact
septic.tank@aucklandcouncil.govt.nz for more information about the Waitākere pump-out programme.
Email
healthywaterways@aucklandcouncil.govt.nz for information about maintenance and water quality concerns.
Useful wastewater documents