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COVID-19 Alert Level 3

At Alert Level 3: Step 1 you can travel throughout Auckland for exercise and recreation outdoors. Our early childhood centres are open for enrolled children only.

Customer-facing facilities like leisure centres, community venues, customer service centres and libraries will remain closed until further notice. Essential services will continue.

Wear a face covering, use the NZ COVID Tracer app, maintain a 2m physical distance, wash your hands, and stay home if you are sick.

For the information about council services and closures, visit the COVID-19 section

To learn more about Auckland Council's response to COVID-19, visit OurAuckland

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Water restrictions in Auckland - Water restrictions are in effect across the Auckland region. Learn more

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What happens if you don't pay your property rates

​Reminder letters we send

We send reminder letters after every instalment where there is still more than $100 to pay.

You can see your balances and pay any overdue amount by logging in to myAUCKLAND.

 

Log in or sign up to myAUCKLAND

 

Mortgagee process

Arrears (debt) is any amount on your rates account you still owe after 30 June.

We notify your mortgagee (usually a bank) after the fourth instalment due date has expired.

In early August, we inform them that, if you do not pay the outstanding amount within 90 days, we will request that they (the mortgagee) make this payment on your behalf.

Mortgage-free properties

If a property is mortgage-free, our legal team will pursue the outstanding rates directly with the owner.

If this does not result in payment, the Local Government (Rating) Act 2002 allows us to demand the sale of a property in order to recover unpaid rates.

 Related topics

 

 

Help for low income households and community groupshttps://www.aucklandcouncil.govt.nz/property-rates-valuations/help-low-income-households-community-groupsHelp for low income households and community groupsFind out what financial help to pay property rates is available for low income households and community groups.aspxRates billing and payments
Ways to pay your property rateshttps://www.aucklandcouncil.govt.nz/property-rates-valuations/ways-to-pay-your-ratesWays to pay your property ratesLearn about the different ways to pay your property rates, including by direct debit, internet banking, Account2Account transfer and more.aspxRates billing and payments
Due dates for property rates paymentshttps://www.aucklandcouncil.govt.nz/property-rates-valuations/Pages/due-dates-rates-payments.aspxDue dates for property rates paymentsFind out when your property rates are due. Read about part payments and penalties.aspxRates billing and payments
Missing property rates billhttps://www.aucklandcouncil.govt.nz/property-rates-valuations/Pages/missing-rates-notice.aspxMissing property rates billFind out how to get a copy of your property rates bill.aspxRates
Request a refund of a property rates paymenthttps://www.aucklandcouncil.govt.nz/property-rates-valuations/Pages/request-refund-rates.aspxRequest a refund of a property rates paymentFind out how to request a refund of your property rates payment.aspxRates
Remission (reduction) of property rates penaltieshttps://www.aucklandcouncil.govt.nz/property-rates-valuations/help-low-income-households-community-groups/Pages/remission-rates-penalties.aspxRemission (reduction) of property rates penaltiesFind out how we may be able to reduce your property rates penalties under specific circumstances.aspxRates rebates, remissions and postponements