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Change your property's rating or waste information in our database

Our Rating Information Database (RID) records all property information in Auckland and is used to set and assess property rates.

What you can object to in the Rates Information Database (RID)

You have the right to inspect and, on certain grounds, object to our RID and property rates records.

Property information

You can object to incorrect information we hold on your property, such as:

property description
area in hectares
number of separate units on a property
classification of property (such as: urban residential, urban business, rural business or rural residential).

You can also use this process to make sure the RID matches the District Valuation Roll (DVR). For example:

a rating unit included in the DVR is not in the RID
valuation information in the DVR is not in the RID or is entered incorrectly
a change to the DVR has not been entered into our database.

For more information, visit New Zealand Properties: National District Valuation Roll.

What are not RID objections

Number of bedrooms or carparks.
Cladding.
Our valuation of your property.

Waste information

You should know

We introduced a new rates-funded waste service throughout Auckland. This service will not start in Franklin until July 2025, and in Rodney from September 2025.

You can object to waste information, such as:

your rubbish bin size does not match your rates notice
your food scraps or recycling bin information is incorrect
you are being charged for a service we cannot provide.

Change your property information or waste charges in the RID online

You should know

Do not use this form to object to our valuation of your property. For more information, visit Object to our valuation or your property.

Object to the RID