COVID-19 Alert Level 3

At Alert Level 3: Step 1 you can travel throughout Auckland for exercise and recreation outdoors. Our early childhood centres are open for enrolled children only.

Customer-facing facilities like leisure centres, community venues, customer service centres and libraries will remain closed until further notice. Essential services will continue.

Wear a face covering, use the NZ COVID Tracer app, maintain a 2m physical distance, wash your hands, and stay home if you are sick.

For the information about council services and closures, visit the COVID-19 section

To learn more about Auckland Council's response to COVID-19, visit OurAuckland

Water restrictions in Auckland - Water restrictions are in effect across the Auckland region. Learn more

Utua ō reiti mā te ipurangi - Account2Account (takinga whakawhiti ā-pēke)

Pay your property rates online - Account2Account (bank transfer)

What is Account2Account (A2A)

Account2Account (A2A) is an alternate payment method for customers who don't have, or don't use, a credit card.

You can make online payments directly from your bank account via our website, in real time.

Banks that enable A2A transactions

You need to set up online banking with one of the banks that support A2A transactions to use this service:

ANZ
ASB
BNZ
Kiwibank
TSB (make sure you can make one off payments from your TSB internet banking account)
Westpac.

Our tip

From time to time, Account2Account service may not be available. You will need to:

pay another way to avoid a late payment penalty
try paying again at a later time.

How to pay using A2A?

Follow the onscreen prompts and wait while your rates payment is processed.

Make an A2A payment

What you should know

By using this service you accept our terms and conditions.
We do not collect or save customers' bank account information.
Allow enough time for your payment to get to us by the due date to avoid a penalty.
We will email you a payment confirmation if you provide an email address.
We do not charge for the A2A service, but check with your bank for any fees or charges. This online transaction is subject to your bank's terms and conditions.

Processing time

Your payment will appear in your rates account after two working days.

Secure payment

For information regarding secure online payment transactions, see the security section on the Windcave website.