Auckland is at Alert Level 3. All customer-facing facilities like leisure centres, community venues, customer service centres and libraries will remain closed until further notice. Essential services will continue.
Remember to wear a face covering, use the NZ COVID Tracer app, maintain a 2m physical distance, wash your hands, and stay home if you are sick.
For the information about council services and closures, visit the COVID-19 Alert Level 3 page
To learn more about Auckland Council's response to COVID-19, visit OurAuckland
Water restrictions in Auckland - Water restrictions are in effect across the Auckland region. Learn more
Alert Paying your rates bill
If you are concerned about being able to pay your rates, please contact us.
You may qualify for the Government’s rates rebate which will cover some of your rates, we also offer a rates postponement scheme and flexible payment options.
For details around eligibility and conditions visit Help for low income households and community groups.
Ngā huarahi hei utu i ō rēti hautaonga
Pay your property rates, view your transaction history, rates balances, find your PIN and more, using myAUCKLAND.
Where to find your PIN on your rates bill.
To add a property to your myAUCKLAND account, you will need the four-digit PIN and rates assessment number from your most recent rates bill. You will find this under the 'Your details section' of your bill.
Find out how to set up an automatic payment for your property rates.
Pay property rates online using a credit or debit card.
Make a rates payment online using Account2Account (bank transfer).
A direct debit agreement is a convenient way to pay your property rates.
How to pay your rates by internet banking.
Pay your property rates in person at one of our service centres or Postshop.
View options for paying your rates from overseas.
How to pay your rates by telephone banking.
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To ask for help or report a problem with our services or facilities, contact us.
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