COVID-19 Red setting

For information about our services and facilities restrictions during the protection framework settings, see the COVID-19 section.

For up-to-date information on COVID-19, visit covid19.govt.nz.

Alert COVID-19 Protection Framework - Service centres are open

COVID-19 Red setting – Customer service centres information

All council service centres are open in accordance with government guidelines including the use of face masks and 1-metre physical distancing.
Everyone aged 12 and three months or older will need a My Vaccine pass to enter this service centre. Have your vaccine pass ready to show to the team each time you visit.
Use the NZ COVID Tracer app to scan or check in manually. Visit covid19.govt.nz for government advice on physical distancing and face coverings.

Bledisloe Lane Service Centre (city centre)

Te Pokapū ratonga o Bledisloe Lane

Front entrance with sliding doors to Bledisloe Lane Service Centre.

Bledisloe House
Ground floor
24 Wellesley Street West

Opening hours

Monday to Friday

8.30am to 4.30pm.

Our services

In addition to complimentary Wi-Fi for customers, we offer:

Self-service customer area

Dog registration.
Rates payments.
Payments and enquiries for Auckland Transport services.

Request for service

Graffiti.
Noise control.
Rubbish and recycling.
Stormwater and drainage.

Request for information

General enquiries on all council information.
Rates and valuations.
Regulatory services information (consents and licensing).
Copies of publications and reports.

LIMs and other property services

Apply for a LIM.
Request property files.
Property information viewing (by appointment - see How to order a property file).
Drainage plans.

Payments and bookings

Payments of invoices and accounts.
Regional parks bookings and payments.
Purchase rubbish bags and tags.
Purchase of Timms traps or Trapinator for possum control.

Specialist building and development engineer advice

We offer bookable 15-minute appointments for engineer and building advice:

Specialist building advice can be booked from 9am to 3pm, Tuesday to Thursday.
Development engineer advice can be booked from 10am to 2pm, Monday to Friday.

Call 09 301 0101 to arrange an appointment.

Customer parking

If you have an engineer or building advice appointment, we can give you a voucher for one hour of free parking.

To get a parking voucher, you need to:

park at the Civic Car Park and take your ticket with you
present the ticket to a member of staff at Bledisloe Lane Service Centre.

Our staff will give you a voucher to use at the pay machine at the Civic Car Park.

Our tip

If you stay in the car park longer than your voucher allows, you will need to pay an extra amount at the pay machine.

For hourly rates, see Civic Car Park on the Auckland Transport website.

Payment options

Cash.
Eftpos.
Credit card (Visa, Mastercard and American Express). A card payment fee of 1.75 per cent of your payment amount applies.

Phone

09 301 0101