Opening hours

​Monday to Friday

8.30am to 4.30pm.

Our services

In addition to complimentary Wi-Fi for customers, we offer:

Self-service customer area

• Dog registration.
• Rates payments.
• Payments and enquiries for Auckland Transport services.

Request for service

• Graffiti.
• Noise control.
• Rubbish and recycling.
• Stormwater and drainage.

Request for information

• General enquiries on all council information.
• Rates and valuations.
• Regulatory services information (consents and licensing).
• Copies of publications and reports.

LIMs and other property services

• Apply for a LIM.
• Request property files.
• Property information viewing (by appointment - see How to order a property file).
• Drainage plans.

Payments and bookings

• Payments of invoices and accounts.
• Regional parks bookings and payments.
• Purchase rubbish bags and tags.
• Purchase of Timms traps or Trapinator for possum control.

Specialist building and development engineer advice

We offer bookable 15-minute appointments for engineer and building advice:

• Specialist building advice can be booked from 9am to 3pm, Tuesday to Thursday.
• Development engineer advice can be booked from 10am to 2pm, Monday to Friday.

Call 09 301 0101 to arrange an appointment.

Customer parking

If you have an engineer or building advice appointment, we can give you a voucher for one hour of free parking.

To get a parking voucher, you need to:

• park at the Civic Car Park and take your ticket with you
• present the ticket to a member of staff at Bledisloe Lane Service Centre.

Our staff will give you a voucher to use at the pay machine at the Civic Car Park.

​ Payment options

• Cash.
• Eftpos.
• Credit card (Visa, Mastercard and American Express). A convenience fee of 1.75 per cent of your payment amount applies.

​Phone

09 301 0101