How to request a different size bin

You must be the property owner or an authorised person to request a different size rubbish bin.

You will need to pay a one-off fee of $40 to exchange your bin. The administration fee is separate to the waste services charge.

Rubbish bin requests for North Shore, Waitākere or Papakura

We no longer provide 140L rubbish bins. You can request a 240L, 120L or 80L bin.

If you exchange your rubbish bin for a smaller size the $40 administration fee for bin exchanges will be offset against your rates reduction:

• If the rates reduction is less than $40, you will not pay any extra fees.
• If the reduction is more than $40, the difference will be credited to your rates account.

This will be valid for:

• Waitākere area from 1 July 2024 to 31 January 2025
• North Shore area from 1 July 2024 to 31 March 2025
• Papakura area from 1 July 2024 to 31 May 2025.

Visit Rubbish and recycling bin options and charges for information about bin sizes and fees.

Swap lost bin for a different size

If your bin is missing you can also use this form to swap your lost bin for a different size.

Bin exchange administration fee

We will still charge the administration fee if we go to your property and the exchange does not happen. For example, if the bin is:

• not found
• not on the kerbside
• full at the time.

Requesting a bin on behalf of a tenant or owner

If you are requesting a bin for a tenant or owner you must provide a copy of the Property Management Authority (PMA).

You should:

• submit the bin request
• email wasteservices@aucklandcouncil.govt.nz the service request number, property address and PMA.

How bin exchanges work

1. Complete the online form and we will email a service request number to you.
2. We will let you know by email or text when to put your empty bin out for exchange.
3. We will exchange your bin within 15 working days.
4. We will send an invoice for the $40 admin fee and any related waste service charges.

How to dispose household rubbish

Visit How to get rid of unwanted items for information on how to dispose of household rubbish while you are waiting for your bin to be exchanged.