Before you start
Complete this online form to upsize or downsize your bin.
Not all bin sizes are available in all areas. We are working to standardise this service.
Check your email or texts for messages about bin delivery or when to put your empty bin out for us to collect.
To help us process your request faster, you can provide your bin serial number - if known.
You will receive a response within seven working days on the progress of your bin request.
If you're renting in Manukau or Central, you need to contact your landlord or property manager and ask them to request a different size rubbish bin on your behalf. Only the ratepayer for the property can request a change to your rubbish bin size.
For bin size options and charges, see Rubbish and recycling bin options and charges.
We will use the information you provide in this form for the purpose of your intended interaction with us, and we may use it for training purposes.