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Me pēhea te tono i tētahi ipu nui ake, iti iho rānei

Request a different size bin

How to request a different size bin

You will need to pay a $40 administration fee to exchange a bin. The administration fee is separate to the waste services charge.

For information about bin sizes and fees, see Rubbish and recycling bin options and charges.

If your bin is missing and you wish to have a different size bin, you can also use this form to swap your lost bin for a different size.

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How bin exchanges work

Four images on the bin exchange process. The first shows an email message on a laptop screen. The second shows a lady checking her smartphone next to a rubbish bin. The third shows a contractor delivering a rubbish bin. The fourth shows a document with the title 'Invoice'.

  1. Complete the online form and a service request number will be emailed to you.
  2. We will let you know by email or text when to put your empty bin out for exchange.
  3. Your bin will be exchanged within 15 working days.
  4. We will send an invoice for the $40 admin fee and any related waste service charges.

How to dispose household rubbish

See How to get rid of unwanted items for information on disposing household rubbish while waiting for your bin to be exchanged.

Form

Me pēhea te tono i tētahi ipu nui ake, iti iho rānei

Request a different size bin

You should know

Before you start

Complete this online form to upsize or downsize your bin.

To exchange to an 80-litre rubbish bin in Manukau, Central Auckland or Waiheke Island, call us on 09 301 0101. For all other bin exchanges use this form.

Not all bin sizes are available in all areas. We are working to standardise this service.

Check your email or texts for messages about bin delivery or when to put your empty bin out for us to collect.

To help us process your request faster, you can provide your bin serial number – if known.

You will receive a response within seven working days on the progress of your bin request.

If you're renting in Manukau or Central, you need to contact your landlord or property manager and ask them to request a different size rubbish bin on your behalf. Only the ratepayer for the property can request a change to your rubbish bin size.

For bin size options and charges, see Rubbish and recycling bin options and charges.

Your privacy

We will use the information you provide in this form for the purpose of your intended interaction with us, and we may use it for training purposes.

See our privacy policy for more information.

It will take about five minutes to complete this form.

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