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Request a different size bin online

You should know

New requests for bin exchanges are currently on hold as we are out of stock. We hope to resume normal services from Tuesday 7 June 2022.

Phone us on 09 301 0101 or email at any time to cancel a request for bin exchange.


COVID-19 Alert Level 2 – Bin request information

Household  bin removals, exchanges or minor repairs will continue at this time but with physical distancing.


Me pēhea te tono tuihono i tētahi ipu nui ake, iti iho rānei

Request a different size bin online

You should know

Before you start

Complete this online form to upsize or downsize your bin.

Not all bin sizes are available in all areas. We are working to standardise this service.

Check your email or texts for messages about bin delivery or when to put your empty bin out for us to collect.

To help us process your request faster, you can provide your bin serial number - if known.

You will receive a response within seven working days on the progress of your bin request.

If you're renting in Manukau or Central, you need to contact your landlord or property manager and ask them to request a different size rubbish bin on your behalf. Only the ratepayer for the property can request a change to your rubbish bin size.

For bin size options and charges, see Rubbish and recycling bin options and charges.

Your privacy

We will use the information you provide in this form for the purpose of your intended interaction with us, and we may use it for training purposes.

See our privacy policy for more information.

It will take about five minutes to complete this form.