Request a new bin, bin replacement or bin repair online

Before you start

Complete this form to request:

• a bin for a new property
• a replacement for a lost or stolen bin
• repair of a damaged bin body or wheel.

Check your email or texts for messages about bin delivery or when to put your empty bin out for us to collect.

If you're requesting a repair, you will need to provide your bin serial number which is on the side of your bin. You can also provide this number for other requests as it will help us process your request faster.

You will receive a response within seven working days on the progress of your bin request.

If your property is in an area that currently does not use recycling, rubbish or food scraps bins, you cannot request a bin using this form.

For bin size options and charges, see Rubbish and recycling bin options and charges.

Your privacy

We will use the information you provide in this form for the purpose of your intended interaction with us, and we may use it for training purposes.

See our privacy policy for more information.