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COVID-19 Alert Level 3

At Alert Level 3: Step 1 you can travel throughout Auckland for exercise and recreation outdoors. Our early childhood centres are open for enrolled children only.

Customer-facing facilities like leisure centres, community venues, customer service centres and libraries will remain closed until further notice. Essential services will continue.

Wear a face covering, use the NZ COVID Tracer app, maintain a 2m physical distance, wash your hands, and stay home if you are sick.

For the information about council services and closures, visit the COVID-19 section

To learn more about Auckland Council's response to COVID-19, visit OurAuckland

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Water restrictions in Auckland - Water restrictions are in effect across the Auckland region. Learn more

​COVID-19 Alert Level 2 – Bin request information

Household bin removals, exchanges or minor repairs will continue at this time, but with physical distancing.

Form

Puka tono ā-ipurangi hei tono ipu para hōu, ipu para whakakapinga, kia whakaorahia rānei tō ipu para

Request a new bin, bin replacement or bin repair online

You should know

Before you start

Complete this form to request:

  • a bin for a new property
  • a replacement for a lost or stolen bin
  • repair of a damaged bin body or wheel.

Check your email or texts for messages about bin delivery or when to put your empty bin out for us to collect.

To help us process your request faster, you can provide your bin serial number - if known.

You will receive a response within 10 working days on the progress of your bin request.

If your property is in an area that currently does not use recycling, rubbish or food scraps bins, you cannot request a bin using this form.

For bin size options and charges, see Rubbish and recycling bin options and charges.

Your privacy

We will use the information you give us only for the purpose of your intended interaction with us.

See our privacy policy for more information.

Request a different sized bin

Use Request a different sized bin online form to swap your bin for a different size.

Food scraps bin service

For more information about the food scraps service, see Food scraps collection.

Commercial properties (Manukau)

We do not provide a council recycling service to commercial properties of Manukau.

Call us on 09 301 0101 to request a bin for a commercial property in the former Manukau City Council area.

Abandoned or unwanted bin

Call us on 09 301 0101 to report an abandoned bin, or remove an unwanted bin.

It will take about five minutes to complete this form.