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COVID-19 Alert Level 3

At Alert Level 3: Step 1 you can travel throughout Auckland for exercise and recreation outdoors. Our early childhood centres are open for enrolled children only.

Customer-facing facilities like leisure centres, community venues, customer service centres and libraries will remain closed until further notice. Essential services will continue.

Wear a face covering, use the NZ COVID Tracer app, maintain a 2m physical distance, wash your hands, and stay home if you are sick.

For the information about council services and closures, visit the COVID-19 section

To learn more about Auckland Council's response to COVID-19, visit OurAuckland

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Water restrictions lifted - Water restrictions in Auckland have been removed from 23 October 2021. Learn more

Ina mahue i a mātou tō kohinga paraumu kore

If we missed your inorganic collection

Our tip

Inorganic items are collected using two trucks, one taking recyclable material and the other taking items for landfill. If only some of your items have been collected, a second truck might still be on its way.

Some of the items have been collected

Our collectors will not collect material or items if:

  • you have put out more than one cubic metre
  • there are prohibited materials or hazardous items
  • you have put out your items after 7am on your collection day.

If the material or items do not meet our collection criteria they will not be collected.

Check your letterbox for a Non Collect Card from our collectors. The card will have a specific reason for any partial collection.

Enquire about a partial collection

If you have complied with the terms and conditions of the inorganic collection and some of your inorganic material or items were not collected, contact us with your reference number.

None of your items or material have been collected

You will need to check your letterbox for a Non Collect Card which will explain why we haven't collected your items.

This may have happened because:

  • mechanical breakdown or staff absences
  • the collectors were unable to get access (gates were locked or dog not contained)
  • the material and items were placed outside your property on the kerbside

​Report a missed collection

If you have complied with the terms and conditions of the inorganic collection and your materials or items were not collected, call us with your booking reference number on:

09 301 0101

 Related topics

 

 

Inorganic collectionshttps://www.aucklandcouncil.govt.nz/rubbish-recycling/inorganic-collectionsInorganic collectionsBook your inorganic collection and find out what you can put out as inorganic waste.aspxInorganic waste
How to get rid of unwanted itemshttps://www.aucklandcouncil.govt.nz/rubbish-recycling/Pages/get-rid-unwanted-items.aspxHow to get rid of unwanted itemsFind out the disposal options for each type of waste or unwanted item.aspxRecycling
If you miss the inorganic collections in your areahttps://www.aucklandcouncil.govt.nz/rubbish-recycling/inorganic-collections/Pages/miss-inorganic-collections-your-area.aspxIf you miss the inorganic collections in your areaThere are other ways of disposing your household items if you missed the inorganic collections in your area.aspxInorganic waste
On your inorganic collection dayhttps://www.aucklandcouncil.govt.nz/rubbish-recycling/inorganic-collections/Pages/on-your-inorganic-collection-day.aspxOn your inorganic collection dayFind out where and when to put out your inorganic items for collection.aspxInorganic waste
What you can and cannot put out for inorganic collectionhttps://www.aucklandcouncil.govt.nz/rubbish-recycling/inorganic-collections/Pages/what-put-out-inorganic-collection.aspxWhat you can and cannot put out for inorganic collectionFind out what items we accept for inorganic collection.aspxInorganic waste
Inorganic collections for units and apartmentshttps://www.aucklandcouncil.govt.nz/rubbish-recycling/inorganic-collections/Pages/Inorganic-collections-for-units-and-apartments.aspxInorganic collections for units and apartmentsInformation on booking an inorganic collection when you live in a multi-unit development or apartment building.aspxInorganic waste