Affected collections to be rescheduled
Collections scheduled between 31 January and 17 February are on hold due to storm-related constraints. We will advise all affected customers directly via email or TXT message.
We will be in touch again with your new collection date when these collections are rescheduled.
Ina mahue i a mātou tō kohinga paraumu kore
If we missed your inorganic collection
Inorganic items are collected using two trucks, one taking recyclable material and the other taking items for landfill. If only some of your items have been collected, a second truck might still be on its way.
Some of the items have been collected
Our collectors will not collect material or items if:
- you have put out more than one cubic metre
- there are prohibited materials or hazardous items
- you have put out your items after 7am on your collection day.
If the material or items do not meet our collection criteria they will not be collected.
Check your letterbox for a Non Collect Card from our collectors. The card will have a specific reason for any partial collection.
Enquire about a partial collection
If you have complied with the terms and conditions of the inorganic collection (PDF 101KB) and some of your inorganic material or items were not collected, contact us with your reference number.
None of your items or material have been collected
You will need to check your letterbox for a Non Collect Card which will explain why we haven't collected your items.
This may have happened because:
- mechanical breakdown or staff absences
- the collectors were unable to get access (gates were locked or dog not contained)
- the material and items were placed outside your property on the kerbside
Report a missed collection
If you have complied with the terms and conditions of the inorganic collection and your materials or items were not collected, call us with your booking reference number on:
09 301 0101
|Inorganic collections||https://www.aucklandcouncil.govt.nz/rubbish-recycling/inorganic-collections||Inorganic collections||Book your inorganic collection and find out what you can put out as inorganic waste.||aspx||Inorganic waste|
|How to get rid of unwanted items||https://www.aucklandcouncil.govt.nz/rubbish-recycling/Pages/get-rid-unwanted-items.aspx||How to get rid of unwanted items||Find out the disposal options for each type of waste or unwanted item.||aspx||Recycling|
|If you miss the inorganic collections in your area||https://www.aucklandcouncil.govt.nz/rubbish-recycling/inorganic-collections/Pages/miss-inorganic-collections-your-area.aspx||If you miss the inorganic collections in your area||There are other ways of disposing your household items if you missed the inorganic collections in your area.||aspx||Inorganic waste|
|On your inorganic collection day||https://www.aucklandcouncil.govt.nz/rubbish-recycling/inorganic-collections/Pages/on-your-inorganic-collection-day.aspx||On your inorganic collection day||Find out where and when to put out your inorganic items for collection.||aspx||Inorganic waste|
|What you can and cannot put out for inorganic collection||https://www.aucklandcouncil.govt.nz/rubbish-recycling/inorganic-collections/Pages/what-put-out-inorganic-collection.aspx||What you can and cannot put out for inorganic collection||Find out what items we accept for inorganic collection.||aspx||Inorganic waste|
|Inorganic collections for units and apartments||https://www.aucklandcouncil.govt.nz/rubbish-recycling/inorganic-collections/Pages/Inorganic-collections-for-units-and-apartments.aspx||Inorganic collections for units and apartments||Information on booking an inorganic collection when you live in a multi-unit development or apartment building.||aspx||Inorganic waste|