Ways to pay online

​Online EFTPOS

What is Online EFTPOS?

Online EFTPOS is a cost-free and secure alternative to traditional online payments.

You can pay online with your smart phone directly from your bank app.

This is one of the safest and easiest ways to pay online, and it's also one of the most secure payment methods available as you don't need to expose your payment or banking credentials.

How Online EFTPOS works

You will receive a notification in your bank's app requesting confirmation of payment.

You must approve this request to complete your transaction.

Your payment will clear instantly.

Banks that offer Online EFTPOS

This service is currently available to customers of:

• ASB
• Heartland Bank
• The Co-operative Bank
• Bank of New Zealand
• Westpac.

Credit and debit card

Auckland Council has opted in to 3-D Secure for online credit and debit (MasterCard / Visa) transactions. This is an additional security feature that reduces the risk of your card being used fraudulently.

For more information, see Visa - Verified by Visaor MasterCard - Secure Code

​Why we charge a card payment fee

Auckland Council has to pay ongoing third party fees for accepting and processing credit card payments, and the fee covers these costs.

The card payment fee is an additional 1.75 per cent that is applied to payments that you choose to pay using your credit card.

When paying online, this fee also applies to debit cards.

If you'd like to avoid paying the fee, pay by Online EFTPOS.

Account2Account

Account2Account (A2A) is a payment method if you don't have, or don't use, a credit card, or if your bank doesn't support online EFTPOS.

You can make online payments directly from your bank account via our website, in real time.

Banks that support Account2Account transactions

To use this service, you need to set up online banking with one of the banks that support Account2Account transactions:

• ANZ
• ASB
• BNZ
• Kiwibank
• TSB (make sure you can make one-off payments from your TSB internet banking account)
• Westpac.