State of local emergency

For up to date information and advice, visit Auckland Emergency Management

For urgent flooding issues (buildings and infrastructure) phone 0800 22 22 00 or contact us online - Report a Problem.

For information on disruptions to our sites and facilities please, visit Facility closures

E kimi tohutohu hei hanga kāinga hauora, tiaki ngao hoki

Request advice to make your home healthy and energy efficient

What we can offer

If you want to lower your energy bills and have a warmer, drier home, or are planning to build or make some home improvements, we can give you free advice on how to:

improve the health, comfort and performance of your home
warm your home in winter and cool it in summer
reduce mould and condensation
improve energy and resource efficiency
save on energy bills
reduce your household's carbon footprint.

We provide personalised, impartial advice on home performance and energy efficiency. We will work with you to find the right options for your home and budget.

What we don't offer

Building or insulation inspections for compliance purposes.
Advice relating to major repairs, or to structural, electrical, drainage or plumbing work.
Recommendations for particular suppliers or products.
Inspection of watertightness issues.

Advice for new builds

Our sustainable home guide offers design tips on building a comfortable home that costs less to run and is less harmful to the environment.

Sustainable Home Design Guide

PDF download 1.2 MB

We provide eco-design advice for new build projects. You can ask us about:

thermal performance
energy efficiency
carbon footprints.

See Free advice before submitting a consent application for information on resource and building consents.

Request advice on the performance of your home

Our certified home performance and eco-design advisors will provide up to an hour of free expert advice on how you can make your existing house or new build warmer, drier and more energy-efficient.

They can provide this advice by:

visiting you at your house if necessary
virtual consultations via a video call (preferred).

We prefer virtual consultations because they reduce health risks, travel time, and carbon emissions.

We offer a limited number of in-home consultations if you do not have the technology for a video-call or if a physical inspection is required.

To request a free one hour consultation, complete the online form:

Request home energy advice

We will try to reply to all enquiries within three working days, and consultations will take place within four weeks.

If you do not need a full consultation and just have a quick question, send an email to:

lowcarbonliving@aucklandcouncil.govt.nz

Request advice to make your home healthy and energy efficient

​What we can offer

What we don't offer

Advice for new builds

Request advice on the performance of your home

Related topics

What we can offer