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E tono kia whakahokia atu tō utunga reiti ā-whenua

Request a refund of a property rates payment

Types of rates refunds

You may be eligible for a rates refund if:

  • your rates rebate has cleared your rates balance to 30 June and put you in credit
  • you have overpaid your rates account
  • your rates have been adjusted resulting in a credit balance for the year
  • there has been a change in property ownership.

How to request a refund

We will credit all refunds into your bank account.

You must provide your:

  • name
  • daytime phone number
  • property address
  • reason for refund
  • proof of bank account, for example:
    • scanned, pre-printed bank deposit slip
    • letter from your bank
    • screenshot of your internet banking account details, including your bank account name and number with the bank logo
  • settlement statement from the solicitor (if the refund request is due to a change of ownership).
  • proof of each payment to be refunded, for example a bank statement or bank account screenshot. Proof of payment is not needed for direct debit or internet payments made within New Zealand, where refund is to be paid back into the same bank account.

Email your request (including the relevant information specified) to enquiry@aucklandcouncil.govt.nz

 Once we validate your request for refund, it may take seven to ten working days to appear on your bank statement. 

How to request a refund of a penalty

If a penalty has been applied to your account, find out if you are eligible for a remission of property rates penalties.

 Related topics

 

 

Help for low income households and community groupshttps://www.aucklandcouncil.govt.nz/property-rates-valuations/help-low-income-households-community-groupsHelp for low income households and community groupsFind out what financial help to pay property rates is available for low income households and community groups.aspxRates billing and payments
Request a postponement of a property rates paymenthttps://www.aucklandcouncil.govt.nz/property-rates-valuations/help-low-income-households-community-groups/request-rates-postponementRequest a postponement of a property rates paymentFind out how to ​postpone all or part of your rates for an agreed period of time. aspxRates rebates, remissions and postponements
Rates postponement for ratepayers financially impacted by COVID-19https://www.aucklandcouncil.govt.nz/property-rates-valuations/Pages/rates-postponement-for-ratepayers-financially-impacted-by-COVID-19.aspxRates postponement for ratepayers financially impacted by COVID-19If you are experiencing financial hardship from the impacts of COVID-19, you can apply to postpone payment of your rates for the 2021/2022 year.aspx
3. Apply for a property rates rebatehttps://www.aucklandcouncil.govt.nz/property-rates-valuations/help-low-income-households-community-groups/apply-rates-rebate/Pages/apply-rates-rebate.aspx3. Apply for a property rates rebateFind out how to return your completed property rates rebate application.GuideaspxRates rebates, remissions and postponements