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Auckland Council

Request a refund of a property rates payment

Utu whakahoki reiti

Types of rates refunds

You may be eligible for a rates refund if:

  • your rates rebate has put your account in credit
  • you have overpaid your rates account
  • your rates have been reduced for the year
  • there has been a change in property ownership.

Credit card refunds

The refund will be made to the credit card that you originally paid with.

The amount we refund will not include the convenience fee. Contact your bank directly to arrange a refund of the convenience fee. 

Include your:

  • name
  • daytime phone number
  • property address
  • reason for refund.

Email your request (including the relevant information specified) to enquiry@aucklandcouncil.govt.nz.

Once we validate your request for refund, it may take up to five working days to appear on your credit card.

All other types of refunds

We will credit all other refunds into your bank account.

Include your:

  • name
  • daytime phone number
  • property address
  • reason for refund
  • proof of bank account (scanned bank deposit slip or letter from your bank, screenshot of your internet banking with bank logo or a scanned cheque).
  • settlement statement from the solicitor (if the refund request is due to a change of ownership).

Email your request (including the relevant information specified) to enquiry@aucklandcouncil.govt.nz

Once we validate your request for refund, it may take seven to ten working days to appear on your bank statement.

How to request a refund of a penalty

If a penalty has been applied to your account, find out if you are eligible for a remission of property rates penalties.