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Auckland Council

Request a refund of a property rates payment

Types of rates refunds

You may be eligible for a rates refund if:

  • your rates rebate has put your account in credit
  • you have overpaid your rates account
  • your rates have been reduced for the year
  • there has been a change in property ownership.

How to request a refund

We will credit all refunds into your bank account.

You must provide your:

  • name
  • daytime phone number
  • property address
  • reason for refund
  • proof of bank account (scanned bank deposit slip or letter from your bank, screenshot of your internet banking with bank logo or a scanned cheque)
  • settlement statement from the solicitor (if the refund request is due to a change of ownership).

Email your request (including the relevant information specified) to enquiry@aucklandcouncil.govt.nz

 Once we validate your request for refund, it may take seven to ten working days to appear on your bank statement. 

How to request a refund of a penalty

If a penalty has been applied to your account, find out if you are eligible for a remission of property rates penalties.