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Auckland Council

Request a refund of a property rates payment

E tono kia whakahokia atu tō utunga reiti ā-whenua

Types of rates refunds

You may be eligible for a rates refund if:

  • your rates rebate has put your account in credit
  • you have overpaid your rates account
  • your rates have been reduced for the year
  • there has been a change in property ownership.

How to request a refund

We will credit all refunds into your bank account.

You must provide your:

  • name
  • daytime phone number
  • property address
  • reason for refund
  • proof of bank account (scanned, pre-printed bank deposit slip or letter from your bank, screenshot of your internet banking account details with bank logo, or a scanned cheque)
  • settlement statement from the solicitor (if the refund request is due to a change of ownership).

Email your request (including the relevant information specified) to

 Once we validate your request for refund, it may take seven to ten working days to appear on your bank statement. 

How to request a refund of a penalty

If a penalty has been applied to your account, find out if you are eligible for a remission of property rates penalties.