Eligibility and criteria
If you make a property rates payment after the due date, we may apply penalties.
If you have difficulties paying your property rates, contact us to make arrangements to pay.
We may be able to remit (reduce) your penalties under the following circumstances:
- You have paid after the penalty date for no more than one instalment, but you have not received a property rates penalty remission under the policy within the past two years.
- You have purchased the rating unit, but have not received a property rates notice.
- We will remit (remove) penalties on the first instalment of each new financial year if you pay the total amount of property rates due for the year, excluding the penalty on the first instalment, but including any arrears owing at the beginning of the financial year. You must pay by the second instalment due date to be eligible.
- Where you meet the payment conditions we agreed on, to pay rates arrears, we can remit (remove) any part of the penalties that have been applied or are yet to be applied.
We will not backdate the remission to previous years. It will apply from the beginning of the rating period in which we approve the application.
How we treat penalties on small overdue balances
When a small balance is overdue which is uneconomical to collect, we may write off the balance in line with our other procedures.
We will not apply penalties in these circumstances.
How to apply for a remission of rates penalties