COVID-19 Alert Level 3

At Alert Level 3: Step 1 you can travel throughout Auckland for exercise and recreation outdoors. Our early childhood centres are open for enrolled children only.

Customer-facing facilities like leisure centres, community venues, customer service centres and libraries will remain closed until further notice. Essential services will continue.

Wear a face covering, use the NZ COVID Tracer app, maintain a 2m physical distance, wash your hands, and stay home if you are sick.

For the information about council services and closures, visit the COVID-19 section

To learn more about Auckland Council's response to COVID-19, visit OurAuckland

Water restrictions in Auckland - Water restrictions are in effect across the Auckland region. Learn more

Retrofit Your Home scheme

About Retrofit Your Home

Retrofit Your Home is closed to new applications.

Auckland Council’s Retrofit Your Home scheme offered ratepayers financial assistance of up to $5000 for the installation of:

clean heat
insulation
water conservation
mechanical extraction
fireplace decommissioning.

The loan was repaid by a targeted rate on the property over a nine-year term. More than 23,700 Auckland homes had work completed through the programme.

Retrofit your home changes

In 2020 we discovered some problems with the way we managed interest calculations on our Retrofit Your Home loans. As a result, we've discontinued the programme and are working through a refund process.

If you don’t think we’ve got your correct details, contact us:

09 890 7898

retrofit@aucklandcouncil.govt.nz.

You should know

Existing customers won’t be affected by these changes.

We will be making changes to the way we charge interest on existing loans. You will be paying less interest per year on your loan.

Important information for loan customers

Existing customers

We will apply a credit against instalments three and four of your current rates account for the 2020/2021 rating year.
We will credit any remaining refund against your loan balance.
If any of the refund amount remains after we have applied the credit(s), you will receive a cash payment.
Interest on your loan has not been charged since early 2020 but will resume for existing customers (at the correct rate) from 1 July 2021.

Past customers

If you still own the property, we will credit your fourth-quarter rates bill.
We will refund any remaining credit in cash once the current year’s rates are paid in full.
If you have sold your property, you may be entitled to a refund of all or part of the interest charged while you owned the property.

Contact us

If you have any concerns or questions regarding this process, contact our Retrofit Your Home team: