Cancel or change a direct debit

If you are registered for myAUCKLAND, you can update or cancel your direct debits for all your properties.

1. Log in to myAUCKLAND

2. On the dashboard page, click on myAUCKLAND

3. Select 'Go to my property rates'

4. Select a property or add a property

5. From the dropdown 'Actions' menu, select 'Cancel or change a direct debit'

6. Click on save.

If you do not have an account, you can sign up for one.

Change frequency or cancel direct debit

You can email us to:

• change the frequency of your direct debit payments
• cancel your direct debit.

Email us at enquiry@aucklandcouncil.govt.nz with:

• your name
• your address
• your phone number
• the account number you use for payment.

Change bank account details

If you are only changing the last two numbers (the suffix) of the account your direct debit is drawn from, you can email us at enquiry@aucklandcouncil.govt.nz with:

• your name
• your address
• your phone number
• the account number you use for payment.

If you are changing your whole account number, you will need to fill in the 'Authority to accept Direct Debit (rates)' form and email it to us at enquiry@aucklandcouncil.govt.nz.