Whakakorengia, panonitia rānei tētahi nama horipū
Cancel or change a direct debit
If you want to change the frequency of or cancel a direct debit, you must allow up to 10 working days before your next direct debit payment is due.
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Ways to cancel or change a direct debit
Online
If you are registered for myAUCKLAND, you can update or cancel your direct debits for all your properties.
1. Log in to myAUCKLAND
2. On the dashboard page, click on myAUCKLAND
3. Select 'Go to my property rates'
4. Select a property or add a property
5. From the dropdown 'Actions' menu, select 'Cancel or change a direct debit'
6. Click on save.
Log in to myAUCKLAND
If you don't have an account, you can
sign up for one.
By email
To change the frequency of your direct debit payments, update your bank account suffix, or cancel your direct debit, email us at
enquiry@aucklandcouncil.govt.nz with:
- your name
- your address
- your phone number
- the account number you use for payment.
If you want to change the account that your direct debit is drawn from, fill in the 'Authority to accept Direct Debit (rates)' form, and email it to us at
enquiry@aucklandcouncil.govt.nz
By phone
Call 09 301 0101 to cancel or change a direct debit over the phone.
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