Skip to main content
Auckland Council
Auckland Council
Auckland Council

How to cancel or change a direct debit

Our tip

​Allow at least 10 working days, before the next direct debit payment is due, to cancel or change your direct debit.

 By phone
​Call 09 301 0101 to cancel or change a direct debit over the phone.

 By email
To change the frequency of your direct debit payments, update your bank account suffix, or cancel your direct debit, email us at enquiry@aucklandcouncil.govt.nz with:

  • your name
  • your address
  • your phone number
  • the account number you use for payment.
If you want to change the account that your direct debit is drawn from, fill in the Authority to accept Direct Debit (rates) form, and email it to us at enquiry@aucklandcouncil.govt.nz.


 Related topics

 

 

Pay your property rates in personPay your property rates in personPay your property rates in person at one of our service centres or Postshop/Kiwibank.aspx
Set up an automatic payment for property ratesSet up an automatic payment for property ratesHow to set up a rates automatic payment.aspx

Terms and conditionsPrivacy policySite map
© Auckland Council 2018
New Zealand Government