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Auckland Council

Cancel or change a direct debit

Panoni i te utunga tōtika atu i ō reiti

​Allow at least five working days, before the next direct debit payment is due, to cancel or change your direct debit.

 By phone

​Call 09 301 0101 to cancel or change a direct debit over the phone.

 By email

To cancel or change a direct debit, email us and include:

  • your name
  • address
  • phone number
  • account number you use for payment
  • direct debit frequency (monthly, fortnightly, weekly, quarterly, annually)

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