Skip to main content
alert

COVID-19 information - To learn about Auckland Council’s response to COVID-19 visit OurAuckland

Water restrictions in Auckland - Water restrictions are in effect across the Auckland region. Learn more

Whakakorengia, panonitia rānei tētahi nama horipū

Cancel or change a direct debit

If you want to change the frequency of or cancel a direct debit, you must allow up to 10 working days before your next direct debit payment is due.

Ways to cancel or change a direct debit​

 Online

If you're registered for myAUCKLAND, you can update or cancel your direct debits for all your properties.

1. Log in to myAuckland.

2. Select a property or add a property

3. From the dropdown 'Actions' menu, select 'Cancel or change a direct debit'.

Log in to myAUCKLAND

 

If you don't have an account, you can sign up for one

 By email

To change the frequency of your direct debit payments, update your bank account suffix, or cancel your direct debit, email us at enquiry@aucklandcouncil.govt.nz with:
 
  • your name
  • your address
  • your phone number
  • the account number you use for payment.
If you want to change the account that your direct debit is drawn from, fill in the Authority to accept Direct Debit (rates) form, and email it to us at enquiry@aucklandcouncil.govt.nz

 By phone

​Call 09 301 0101 to cancel or change a direct debit over the phone.

 Related topics

 

 

Pay your property rates by direct debitThe most convenient way to pay your property rates is by setting up a direct debit.aspxRates billing and payments
Pay your property rates in personPay your property rates in person at one of our service centres or Postshop.aspxRates billing and payments
Pay your property rates online by credit or debit cardPay property rates online using a credit or debit card.aspxRates billing and payments
Pay your property rates by automatic paymentFind out how to set up an automatic payment for your property rates.aspxRates billing and payments