How to cancel or change a direct debit

Our tip

Allow at least 10 working days, before the next direct debit payment is due, to cancel or change your direct debit.

By phone

Call 09 301 0101 to cancel or change a direct debit over the phone.

By email

To change the frequency of your direct debit payments, update your bank account suffix, or cancel your direct debit, email us at enquiry@aucklandcouncil.govt.nz with:

your name
your address
your phone number
the account number you use for payment.

If you want to change the account that your direct debit is drawn from, fill in the Authority to accept Direct Debit (rates) form, and email it to us at enquiry@aucklandcouncil.govt.nz.

Authority to accept Direct Debit (rates)

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How to cancel or change a direct debit

By phone

By email

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