Skip to main content
COVID-19 Alert Level 2 Most of our services have resumed. Some restrictions remain. Visitors to our buildings should check in using the NZ COVID Tracer app or register manually.
For the current status of council services and closures - Learn moreCOVID-19 Alert Level 2
Water restrictions in Auckland More Water restrictions are in effect across the Auckland region. Learn moreWater restrictions in Auckland

How to cancel or change a direct debit

Our tip

​Allow at least 10 working days, before the next direct debit payment is due, to cancel or change your direct debit.

 Online

​You can update or cancel your direct debits for your properties using myAUCKLAND. 

Login to myAUCKLAND

 By phone

​Call 09 301 0101 to cancel or change a direct debit over the phone.

 By email

To change the frequency of your direct debit payments, update your bank account suffix, or cancel your direct debit, email us at enquiry@aucklandcouncil.govt.nz with:

  • your name
  • your address
  • your phone number
  • the account number you use for payment.
If you want to change the account that your direct debit is drawn from, fill in the Authority to accept Direct Debit (rates) form, and email it to us at enquiry@aucklandcouncil.govt.nz


 Related topics

 

 

Pay your property rates in personPay your property rates in person at one of our service centres or Postshop.aspx
Set up an automatic payment for property ratesHow to set up a rates automatic payment.aspx