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Whakakorengia, panonitia rānei tētahi nama horipū

Cancel or change a direct debit

If you want to change the frequency of or cancel a direct debit, you must allow up to 10 working days before your next direct debit payment is due.

Ways to cancel or change a direct debit​

 Online

If you are registered for myAUCKLAND, you can update or cancel your direct debits for all your properties.

1. Log in to myAUCKLAND

2. On the dashboard page, click on myAUCKLAND

3. Select 'Go to my property rates'

4. Select a property or add a property

5. From the dropdown 'Actions' menu, select 'Cancel or change a direct debit'

6. Click on save.

Log in to myAUCKLAND

 

If you don't have an account, you can sign up for one.

 By email

To change the frequency of your direct debit payments, update your bank account suffix, or cancel your direct debit, email us at enquiry@aucklandcouncil.govt.nz with:
  • your name
  • your address
  • your phone number
  • the account number you use for payment.
If you want to change the account that your direct debit is drawn from, fill in the 'Authority to accept Direct Debit (rates)' form, and email it to us at enquiry@aucklandcouncil.govt.nz

 By phone

​Call 09 301 0101 to cancel or change a direct debit over the phone.

 Related topics

 

 

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