Flooding and Cyclone Gabrielle

For up to date information and advice visit Auckland Emergency Management

For information on disruptions to our services and facilities please visit Facility closures

Ā mātou kōiriiri whakapā

Our contact details

You should know

Call us on 09 301 0101 to report something that is causing an immediate risk to the safety of a person, people or property.

Online

You can use our online form to make an enquiry, give us a compliment, or provide feedback.

By phone

You can call us 24 hours a day, seven days a week.

The call is toll-free for residential landlines within Auckland Council boundaries (toll-free calls are not allowed by all service providers).

Call Auckland Council on09 301 0101

If you are deaf, hard of hearing, deafblind or have a speech impediment, the New Zealand Relay Service can support you to call us.

By social media

Facebook

Tweet to @AklCouncil:

In person

Visit a customer service centre.

Find a service centre

By post

Mail to:

Auckland Council

Private Bag 92300

Victoria Street West

Auckland 1142

Courier to:

Mail room, Basement 1

135 Albert Street

Auckland 1010

Media enquiries

For a full list of media contacts, visit Our Auckland.

Related topics

Performance and transparency

https://www.aucklandcouncil.govt.nz/about-auckland-council/performance-transparency

Performance and transparency

Staff information, Citizen Insights Monitor, Value for Money review, elected member information and candidate requests.

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Privacy and official information requests

https://www.aucklandcouncil.govt.nz/about-auckland-council/privacy-official-information-requests

Privacy and official information requests

Read about our official information services, how to make an official information request, read published responses to information requests.

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Make a formal complaint

https://www.aucklandcouncil.govt.nz/report-problem/formal-complaint

Make a formal complaint

Submit a formal complaint to us online.

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Visit us

https://www.aucklandcouncil.govt.nz/report-problem/visit-us

Visit us

Locations of customer service centres across Auckland, with details of opening hours, services available, location maps and parking information.

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Report a problem

https://www.aucklandcouncil.govt.nz/report-problem/Pages/report-a-problem.aspx

Report a problem

Report online if you see a maintenance problem in parks, community facilities or venues, beaches and maunga. For other problems in your community or home, find out how to phone the organisation responsible.

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Our Customer Charter

https://www.aucklandcouncil.govt.nz/report-problem/Pages/Our-Customer-Charter.aspx

Our Customer Charter

Read our Customer Charter outlining what you can expect from us. Also find out how you, a member of the public, can help us deliver a high standard of customer service.

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Privacy, terms and conditions