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COVID-19 information - To learn about Auckland Council’s response to COVID-19 visit OurAuckland

Water restrictions in Auckland - Water restrictions are in effect across the Auckland region. Learn more

Ā mātou kōiriiri whakapā

Our contact details

You should know

Call us on 09 301 0101 to report something that is causing an immediate risk to the safety of a person, people or property.


You can contact us online or give feedback.

Use our online contact form to enquire about:

  • property rates
  • building and resource consents
  • dogs
  • alcohol, food, or other business licences.
Contact us online

By phone

You can call us 24 hours a day, seven days a week.

The call is toll-free for residential landlines within Auckland Council boundaries (toll-free calls are not allowed by all service providers).

Call Auckland Council on09 301 0101

If you are deaf, hard of hearing, deafblind or have a speech impediment, the New Zealand Relay Service can support you to call us.

​By social media


Tweet to @AklCouncil:

In person 

Visit a customer service centre.

​Find a service centre

By post 

Mail to:

Auckland Council​

  Private Bag 92300

  Victoria Street West

  Auckland 1142


Courier to:

Mail room, Basement 1

  135 Albert Street

  Auckland 1010

​Media enquires

For a full list of media contacts, visit Our Auckland.



Report a problem a problemReport online if you see a maintenance problem in parks, community facilities or venues, beaches and maunga. For other problems in your community or home, find out how to phone the organisation responsible.aspx