How to order a Land Information Memorandum (LIM)

How to order a LIM

We only accept online LIM applications.

If you cannot apply online, you can visit one of our libraries with council services to get help with your application.

How long it takes to receive your LIM

• Standard LIMs take up to 10 working days.
• Urgent LIMs take up to three working days.

Definition of 'working day'

In section 2(1) of the Local Government Official Information and Meetings Act 1987 (LGOIMA), 'working day' means any day of the week other than:

• Saturday
• Sunday
• Waitangi Day
• Good Friday
• Easter Monday
• Anzac Day
• King's birthday
• Te Rā Aro ki a Matariki/Matariki Observance Day
• Labour Day
• the day observed as the provincial (local) anniversary day in the area in question, like Auckland Anniversary Day
• any day from 20 December in any year to, and including, 10 January in the following year.

Processing time for LIM applications

We start processing your application the next working day after you submit your application.

For example, if you apply for a LIM on Friday, we start processing your application on the following Monday.

How to cancel a LIM order

Standard LIM service

• Call 09 301 0101 to cancel your order.
• Email lims@aklc.govt.nz with proof of your order and payment.

Urgent LIM service

You must cancel an urgent service order within 24 hours of ordering it. We cannot cancel urgent orders more than 24 hours after they are ordered.

• Call 09 301 0101 to cancel your order.
• Email lims@aklc.govt.nz with proof of your order and payment.

Refund for a LIM order

We may be able to refund your order if:

• you cancel it within 24 hours of ordering
• you receive it later than expected for standard or urgent service.   

For more information, visit Request a refund of a property file or Land Information Memorandum (LIM).

Costs and fees

​How to pay for your LIM

You can pay via:

• online EFTPOS
• credit card
• debit card
• Account2Account (not available for urgent LIMs).

If you pay by credit or debit card, a 1.75 per cent payment fee is added at the checkout.

You can also set up a customer account if you regularly request work from us on credit terms.

Visit Ways to pay online for more information.

How to order a LIM

Order online

​How you will receive your LIM

We no longer offer a hard copy service.

We will email you a link to the digital copy of your LIM and a token key to access the file.

The link will expire 28 days from the issue date.

What to do if your digital LIM expires

If the link to your digital LIM expires, you need to apply for a new LIM and pay another fee.

What to do if you do not receive your digital LIM

Check your email junk or spam folder if you do not receive your digital LIM.

If you cannot find the digital LIM in your junk or spam folder, email lims@aklc.govt.nz with a copy of your confirmation email.

What to do if your token key is not working

Email lims@aklc.govt.nz with a copy of your confirmation email.