How to order a property file

Online applications only

We only accept online property file applications.

If you cannot apply online, you can visit one of our libraries with council services to get help with your application.

How long it takes to receive your property file

• Standard property files take up to 10 working days.
• Urgent property files take up to three working days.
• Commercial property files take up to 10 working days.

Definition of 'working day'

In section 2(1) of the Local Government Official Information and Meetings Act 1987 (LGOIMA), 'working day' means any day of the week other than:

• Saturday
• Sunday
• Waitangi Day
• Good Friday
• Easter Monday
• Anzac Day
• King or Queen's birthday
• Te Rā Aro ki a Matariki/Matariki Observance Day
• Labour Day
• the day observed as the provincial (local) anniversary day in the area in question, like Auckland Anniversary Day
• any day from 20 December in any year to, and including, 10 January in the following year.

Processing time for property file applications

We start processing your application the next working day after you submit your application.

For example, if you apply for a property file on Friday, we start processing your application on the following Monday.

How to cancel a property file

Standard property file service

• Call 09 301 0101 to cancel your order.
• Email propertyfiles@aucklandcouncil.govt.nz with proof of your order and payment.

Urgent property file service

• Urgent property files cannot be cancelled.
• We do not provide refunds for an urgent property file order.

How to pay for your property file

You can pay via:

• online EFTPOS
• credit card
• debit card
• Account2Account (not available for urgent property files).

If you pay by credit or debit card, a 1.75 per cent payment fee is added at the checkout.

You can also set up a customer account if you regularly request work from us on credit terms.

Visit Ways to pay online for more information.

Order a property file

Order online

​How you will receive your property file

We no longer offer a hard copy service.

We will email you a link to the digital copy of your property file and a token key to access the file.

The link will expire 28 days from the issue date.

What to do if your digital property file expires

If the link to your digital property file expires, you need to apply for a new property file and pay another fee.

What to do if you don't receive your digital property file

Check your email junk folder if you do not receive your digital property file.

If you cannot find the digital property file in your junk folder, email propertyfiles@aucklandcouncil.govt.nz with a copy of the confirmation email you received.

What to do if your token key is not working

Email propertyfiles@aucklandcouncil.govt.nz with a copy of the confirmation email you received.