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How to order a property file

You can either order a property file or view a copy in person.

COVID-19 Alert Level 2 – Property file information

Service centres will reopen at Alert Level 2 with necessary health and safety measures in place, including physical distancing.

Use the NZ COVID Tracer app to record your visit.

Building and resource consent applications remain digital only and will only be accepted via the council's website.

To ensure the safety of our staff and customers some of our services remain unavailable at Alert Level 2, including in-person pre-application meetings and drop-in consultations with staff. Physical inspections and site visits have resumed, but only where appropriate health and safety measures, including social distancing, can be met and are adhered to.

Order a property file


  • Standard residential property file orders take up to 10 working days.
  • Urgent residential property file orders take up to three working days.
  • All commercial property file orders take up to 10 working days.

Delivery format

Digital copy via email (expires 28 days after issue date).

​Cost of ordering a property file

You need to pay when you order a property file.

If your digital property file expires, you will need to reapply and pay another fee.

Residential and commercial property files are charged at different rates to reflect the additional time and work required to produce commercial property files.

The appropriate fee will be calculated when you enter an address.

Read fee table.
ServiceTimeframeFee (includes GST)
Residential property file - standard

​​​Up to 10 working days

Residential property file - urgent

​Up to three working days

Commercial property file

​​​Up to 10 working days


Delays processing urgent property files

Due to high demand, some requests for urgent property files are currently taking longer than three working days to process. We aim to meeting this time frame again by Tuesday 13 July.

How to order a property file


You will have to pay fees when you submit your application, unless you are an on-account customer.

You can pay by Online EFTPOS, credit card, debit card or Account2Acccount.

For credit and debit card payments, a 1.75 per cent card payment fee will be added at the checkout.

Account2Account is not available for urgent property files.

See Ways to pay online for more information.

Order property file

We only accept online applications for this service. If you are unable to apply digitally, visit one of our service centres for assistance in making your online application.

Call us on 09 301 0101 if you have questions regarding your application.

View a property file

You can view property files in a digital format only at:

There is no set timeframe for preparing property files to view in person. We will contact you when the file is ready.

Cost of viewing a property file

You can pay after viewing the property file.

If you have pre-ordered a viewing but do not utilize, we will send you an invoice for the base fee showing in the table below.

Read fee table.
Service Timeframe Fee (includes GST)
View in person at a service centre

​You will need to pre-order the file. We will contact you when it is ready for viewing.

Residential: $67
Commercial: $130
Plus printing costs: A4 - $4 A3 - $5 A2 - $8 A1 - $13 A0 - $18

Our tip

Compare the latest floor plan in the property file with the current layout of the home, to make sure all the building work is legal and has a Code Compliance Certificate.
Properties built before the 1992 Building Act, under a building permit, did not need a final inspection or a Code Compliance Certificate. Get a private pre-purchase building inspection if you are concerned about the condition of a house you want to buy.

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