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Tono kōnae rawa whenua

How to order a property file

You should know

We will not be issuing property files from 5pm, 21 December 2023 to 7 January 2024.

To receive a property file before 22 December 2023, you will need to place an order before:

  • 5 December 2023 for standard property files
  • 5 December 2023 for commercial property files
  • 14 December 2023 for urgent property files.

Property files ordered on or after these dates will be issued from 8 January 2024.

Online applications only

We only accept online property file applications.

If you cannot apply online, you can visit one of our libraries with council services to get help with your application.

How long it takes to receive your property file

  • Standard property files take up to 10 working days.
  • Urgent property files take up to three working days.
  • Commercial property files take up to 10 working days.

Processing time for property file applications

We start processing your application the next working day after you submit your application.

For example, if you apply for a property file on Friday, we start processing your application on the following Monday.

How to cancel a property file

Standard property file service

Urgent property file service

  • Urgent property files cannot be cancelled.
  • We do not provide refunds for an urgent property file order.
Read fee table.
Property file serviceFeeCancellation fee

​No refund


How to pay for your property file

 You can pay via:

  • online EFTPOS
  • credit card
  • debit card
  • Account2Account (not available for urgent property files).

If you pay by credit or debit card, a 1.75 per cent payment fee is added at the checkout.

You can also set up a customer account if you regularly request work from us on credit terms.

See Ways to pay online for more information.

Order a property file


Order online

​How you will receive your property file

We no longer offer a hard copy service.

We will email you a link to the digital copy of your property file and a token key to access the file.

The link will expire 28 days from the issue date.

What to do if your digital property file expires

If the link to your digital property file expires, you need to apply for a new property file and pay another fee.

What to do if you don't receive your digital property file

Check your email junk folder if you do not receive your digital property file.

If you cannot find the digital property file in your junk folder, email with a copy of the confirmation email you received.

What to do if your token key is not working

Email with a copy of the confirmation email you received.

Our tip

Compare the latest floor plan in the property file with the current layout of the home, to make sure all the building work is legal and has a Code Compliance Certificate.
Properties built before the 1992 Building Act, under a building permit, did not need a final inspection or a Code Compliance Certificate. Get a private pre-purchase building inspection if you are concerned about the condition of a house you want to buy.

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