Skip to main content
COVID-19 Alert Level 2 Most of our services have resumed. Some restrictions remain. Visitors to our buildings should check in using the NZ COVID Tracer app or register manually.
For the current status of council services and closures - Learn moreCOVID-19 Alert Level 2
Water restrictions in Auckland More Water restrictions are in effect across the Auckland region. Learn moreWater restrictions in Auckland

Tuhi kawenga kaihautū mō tō pakihi, karapu rānei raihana waipiro inu ā-whare

Write a host responsibility policy for your on-licence business or club

Be a responsible host

All licensed businesses within the Auckland region have to have a written host responsibility policy.

The policy needs to be visible and available to patrons and staff.

The policy needs to address the following points:

Minors

  • How will you ensure that all of your staff are aware of the designation of your business? This will determine ‘who’ is allowed on the premises and who can drink at your premises. Include the designation and what this means in terms of who is allowed on the business.
  • How will you ensure that all your staff are trained on their responsibilities under the Sale and Supply of Alcohol act 2012 in relation to minors?    
  • What instructions will you give staff to ensure that they know how to identify and proactively deal with minors?
  • What strategies will you have in place to deal with minors? Are all staff fully aware of what forms of identification to request from potentially underage minors entering your business? Who will ask them to leave? Outline how you will ensure all staff are trained and will receive clear instructions on their responsibilities under the Sale and Supply of Alcohol act 2012 in regards to minors. Also outline your strategies for dealing with minors.
  • Do you have appropriate signage displayed at every point of service regarding not serving minors? Include your commitment to always display such signage.

Preventing intoxication

All staff must be trained in their responsibilities under the Sale and Supply of Alcohol Act 2012 to prevent intoxication on licensed business sites.

Staff need clear instructions to identify and proactively deal with intoxicated persons.

Noticing signs of intoxication early is essential to meeting the requirements of s.248 and s.249 of the act, prohibiting intoxication on licensed business sites.

  • How will you ensure that all your staff are trained on their responsibilities under the Sale and Supply of Alcohol act 2012 in relation to intoxicated patrons?
  • What instructions will you give to staff to make sure they know how to identify and proactively deal with potentially intoxicated persons?
  • What strategies will you have in place to deal with potentially intoxicated persons? Will you offer free soft drinks, tea, coffee to them? How will you slow them down? Which staff have the authority to ask patrons to leave? What is the line of authority? Outline how you will ensure that all staff are trained and will receive clear instructions on their responsibilities under the Sale and Supply of Alcohol act 2012 with regard to potentially intoxicated patrons. Also outline your strategies for dealing with potentially intoxicated patrons.
  • Do you have appropriate signage displayed at every point of service regarding not serving intoxicated patrons? Include your commitment to always display such signage.

Serving food

A condition of your licence is that you must serve food, and promote it clearly with signs, at all times when your business is open and sells alcohol.

The range and style of food must be similar in style and nature to the menu you supplied with your licence application. This can be a range of snack foods like pies, sandwiches, filled rolls, pizzas and the like.

A range is considered to be a minimum of four food options.

  • Is your signage promoting this food clear and well positioned?
  • How will you ensure that staff are aware of the food options (menu) available at all times?
  • Do you have a minimum of four food options available at off-peak times?

Include your systems for ensuring that all staff are aware of the food options at all times. 

Non-alcoholic beverages

A condition of your licence requires that a reasonable range of non-alcoholic refreshments are available at all times when the business is open for the sale of alcohol.

In addition you need to provide water for free and have it readily available.

  • Do you offer a range of non-alcoholic refreshments to patrons at all times?
  • Do you have a commitment to offer free water to patrons at all times?
  • How are these non-alcoholic alternatives promoted? Are they promoted by signage, featured in the beverage menu, or both?

Low-alcohol beverages

Your licence requires that low-alcohol refreshments are available at all times when the business is open for the sale of alcohol.

  • Do you offer low-alcohol refreshments to patrons at all times?
  • How are these non-alcoholic alternatives promoted? Are they promoted by signage, featured in the beverage menu, or both?

Include a description of the low-alcohol refreshment you will have available, e.g. beer, and that it will be available and promoted at every bar and point of service by way of signage, or as a feature in the beverage menu.

Safe transport options

You need to provide assistance with or information about alternative forms of transport from your business for both staff and patrons.

  • What strategies do you have in place to ensure that both staff and patrons get home safely from your business, e.g. actively promote hire a driver type scheme, make a telephone readily available to arrange sober transport (taxi or private), a courtesy van, or operate a designated driver scheme?
  • How do you promote these alternative forms of transport to the public?
  • How do you ensure all staff are aware of these strategies?

Alcohol promotions

Under Section 237 of the Sale and Supply of Alcohol act 2012 we can fine a licence holder or manager up to $10,000 for promoting anything that is likely to encourage patrons on the business site to consume alcohol to an excessive extent.

Protocols on this subject were collated by the Hospitality Association, New Zealand Police, Health Promotion Agency and several other organisations.

  • What commitment do you give to adhering to the protocol, and section 237?
  • What steps will you, as license holder take to ensure that all staff adhere to the protocols, and your commitment?

Protocols for alcohol promotions

Acceptable practices
  • The traditional ‘happy hour’ during or immediately following normal daytime working hours.
  • A complimentary standard drink upon arrival.
  • Promotions involving low alcohol beer where it is clear from the advertising and promotional material that it is a low alcohol beer promotion.
  • The advertising of a consistent price of a particular type or brand of alcohol during trading hours or a business on a given day or night, providing the price is not so low that it will, in itself, encourage the excessive consumption of alcohol and intoxication.
  • Promotion of particular brands of alcohol that provide incentives to purchase that brand by virtue of a consistent discounted price, offer of a prize etc. but does not provide any particular incentive to consume that product more rapidly than a patron’s normal drinking habit.
  • Competitions with prizes of food, meal deals or other prizes consistent with host responsibility.
  • Promotions involving food, meal and drink combos and other offers that reflect host responsibility.

Unacceptable practices
  • Promotions which offer alcohol in non-standard measures and/or by virtue of their descriptive titles, such as laybacks, shooters, slammers, test tubes, blasters, and their method of consumption, encourages irresponsible drinking habits and are likely to result in rapid intoxication.
  • Promotions or drink cards which provide a multiple of free drinks, extreme discounts or discounts of limited duration on a given day or night and which have the capacity to be readily stockpiled by patrons or transferred to other patrons. In other words, the promotion or drink card must not, by design or potential create an incentive for patrons to consume alcohol more rapidly than they otherwise might.
  • Any labelling or titling of promotions that may encourage patrons to consume alcohol irresponsibly and excessively.
  • The refusal to serve single measures of spirits on request or provide reasonably priced non-alcoholic drinks.
  • Any promotion that encourages a patron to consume alcohol excessively, ‘all you can drink offers’, ‘free drinks for women’, ‘two for one’, and to consume it in an unreasonable time period.
  • Any promotion that compromises patron safety or puts them at risk of harm.

 Related topics

 

 

Apply for a manager's certificate (alcohol)https://www.aucklandcouncil.govt.nz/licences-regulations/business-licences/alcohol-licences-fines/apply-managers-certificate-alcoholApply for a manager's certificate (alcohol)Find out how to apply for a manager's certificate.Guideaspx
Apply for alcohol licensing building and planning certificateshttps://www.aucklandcouncil.govt.nz/licences-regulations/business-licences/alcohol-licences-fines/open-business-sells-alcohol/apply-for-alcohol-licensing-building-and-planning-certificatesApply for alcohol licensing building and planning certificatesBefore applying for a new alcohol licence you will need to get an Alcohol Licensing Planning Certificate and an Alcohol Licensing Building Certificate.Guideaspx
1. Get training for a manager's certificate (alcohol)https://www.aucklandcouncil.govt.nz/licences-regulations/business-licences/alcohol-licences-fines/apply-managers-certificate-alcohol/Pages/get-training-for-managers-certificate.aspx1. Get training for a manager's certificate (alcohol)Find out how to apply for a manager's certificate.aspx
Food in alcohol on-licence business sites and clubshttps://www.aucklandcouncil.govt.nz/licences-regulations/business-licences/alcohol-licences-fines/open-business-sells-alcohol/Pages/food-in-licenced-business-sites-clubs.aspxFood in alcohol on-licence business sites and clubsBusinesses with on-licences or club licences must make sure that food is available when the business site is open and selling alcohol.aspx
Notify the public of your alcohol licence applicationhttps://www.aucklandcouncil.govt.nz/licences-regulations/business-licences/alcohol-licences-fines/open-business-sells-alcohol/Pages/notify-public-alcohol-licence-application.aspxNotify the public of your alcohol licence applicationFind out how to notify the public of your application for an alcohol licence.aspx