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COVID-19 Alert Level 3

At Alert Level 3: Step 1 you can travel throughout Auckland for exercise and recreation outdoors. Our early childhood centres are open for enrolled children only.

Customer-facing facilities like leisure centres, community venues, customer service centres and libraries will remain closed until further notice. Essential services will continue.

Wear a face covering, use the NZ COVID Tracer app, maintain a 2m physical distance, wash your hands, and stay home if you are sick.

For the information about council services and closures, visit the COVID-19 section

To learn more about Auckland Council's response to COVID-19, visit OurAuckland


Water restrictions in Auckland - Water restrictions are in effect across the Auckland region. Learn more

Tonoa tētahi arotake o te tukunga iho o tō nawe ōkawa

Request a review of the outcome of your formal complaint

We appreciate your feedback and see it as an opportunity to learn and improve our service.

How to request a review

If you are unhappy with the outcome of your formal complaint, you can ask us to review our decision by completing our online formal complaint form.

We will take another look to see if we missed anything or made a mistake.

We will get in touch with you within three working days.

The Ombudsman

If we have completed a review and you think that we have dealt with your complaint unfairly, you can contact the Office of the Ombudsman.

Our Unreasonable Complainant Conduct Policy

When we work to resolve issues, we try to do this on the basis of mutual honesty and respect.

In rare cases, when we can’t establish an appropriate or reasonable relationship with a complainant, we may need to apply our Unreasonable Complainant Conduct Policy.

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