How to request a review
If you are unhappy with the outcome of your formal complaint, you can ask us to review our decision by completing our online formal complaint form.
We will take another look to see if we missed anything or made a mistake.
We will get in touch with you within three working days.
If we have completed a review and you think that we have dealt with your complaint unfairly, you can contact the
Office of the Ombudsman.
Our Unreasonable Complainant Conduct Policy
When we work to resolve issues, we try to do this on the basis of mutual honesty and respect.
In rare cases, when we can’t establish an appropriate or reasonable relationship with a complainant, we may need to apply our
Unreasonable Complainant Conduct Policy.