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Auckland Council


Make a formal complaint

Tukua mai he amuamu

You should know

Before you start

If you have a complaint about:

  • noise
  • missed rubbish collections
  • something that needs to be maintained, cleaned, fixed or replaced.
Contact us about the problem.

When you should make a formal complaint

Make a formal complaint when:

  • we haven't done what we said we would do
  • you disagree with a decision we have made
  • you are unhappy with the way our staff or contractors have behaved
  • we haven't provided a good service.

To report issues with roads and transport, Auckland Transport have their own complaints form.

Five minutes estimated time to complete this form.

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