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You should know

Due to the holiday season, we may require additional time to respond to your complaint. We will endeavour to get back to you as soon as possible in the new year.


Tukua mai he amuamu

Make a formal complaint online

You should know

Before you start

Read about what to do if your complaint is about:

If something needs to be maintained, cleaned, fixed or replaced report your problem online.

If your complaint is about our food scraps collection service or the related rates charge, see Food scraps collections for background information.

Our Customer Charter outlines what you can expect from us and how you, as a member of the public, can help us to deliver a high standard of customer service.

Our Formal Complaints Policy sets out the guiding principles we apply, staff roles and responsibilities, and our process for handling formal complaints.

When you should make a formal complaint

Make a formal complaint when:

  • we have not done what we said we would do
  • you disagree with a decision we have made
  • you are unhappy with the way our staff or contractors have behaved
  • we have not provided a good service.

To report issues with roads and transport, Auckland Transport have their own complaints form.

Your privacy

We will use the information you provide in this form for the purpose of your intended interaction with us, and we may use it for training purposes.

See our privacy policy for more information.

It will take approximately five minutes to complete this form.