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You should know

Due to the holiday season, we may require additional time to respond to your complaint. We will endeavour to get back to you as soon as possible in the new year.

Form

Make a formal complaint

Tukua mai he amuamu

You should know

Before you start

Read about what to do if your complaint is about:

If something needs to be maintained, cleaned, fixed or replaced report your problem online.

When you should make a formal complaint

Make a formal complaint when:

  • we haven't done what we said we would do
  • you disagree with a decision we have made
  • you are unhappy with the way our staff or contractors have behaved
  • we haven't provided a good service.

To report issues with roads and transport, Auckland Transport have their own complaints form.

It will take approximately five minutes to complete this form.

Related topics

Request a review of the outcome of your formal complaint

Find out how we work to resolve formal complaints.

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