Make a formal complaint online

Before you start

Read about what to do if your complaint is about:

• noise
• missed rubbish collections.

If something needs to be maintained, cleaned, fixed or replaced report your problem online.

When you should make a formal complaint

Make a formal complaint when:

• we haven't done what we said we would do
• you disagree with a decision we have made
• you are unhappy with the way our staff or contractors have behaved
• we haven't provided a good service.

To report issues with roads and transport, Auckland Transport have their own complaints form.

Your privacy

We will use the information you give us only for the purpose of your intended interaction with us.

See our privacy policy for more information.