Skip to main content
COVID-19 Alert Level 1 Visitors to our buildings should check in using the NZ COVID Tracer app or register manually.
For the current status of council services and closures - Learn moreCOVID-19 Alert Level 1
Auckland Council
Auckland Council
Auckland Council
myAUCKLAND
Water restrictions in Auckland More Water restrictions are in effect across the Auckland region. Learn moreWater restrictions in Auckland

You should know

Due to the holiday season, we may require additional time to respond to your complaint. We will endeavour to get back to you as soon as possible in the new year.

Form

Tukua mai he amuamu

Make a formal complaint online

You should know

Before you start

Read about what to do if your complaint is about:

If something needs to be maintained, cleaned, fixed or replaced report your problem online.

When you should make a formal complaint

Make a formal complaint when:

  • we haven't done what we said we would do
  • you disagree with a decision we have made
  • you are unhappy with the way our staff or contractors have behaved
  • we haven't provided a good service.

To report issues with roads and transport, Auckland Transport have their own complaints form.

Your privacy

We will use the information you give us only for the purpose of your intended interaction with us.

See our privacy policy for more information.

It will take approximately five minutes to complete this form.

Related topics

Request a review of the outcome of your formal complaint

Find out how we work to resolve formal complaints.

Terms and conditionsPrivacy policySite map
© Auckland Council 2021
New Zealand Government