Make a formal complaint

If you have a complaint about:

• noise
• missed rubbish collections
• something that needs to be maintained, cleaned, fixed or replaced.

When you should make a formal complaint

Make a formal complaint when:

• we haven't done what we said we would do
• you disagree with a decision we have made
• you are unhappy with the way our staff or contractors have behaved
• we haven't provided a good service.

To report issues with roads and transport, Auckland Transport have their own complaints form.