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COVID-19 Alert Level 3

At Alert Level 3: Step 1 you can travel throughout Auckland for exercise and recreation outdoors. Our early childhood centres are open for enrolled children only.

Customer-facing facilities like leisure centres, community venues, customer service centres and libraries will remain closed until further notice. Essential services will continue.

Wear a face covering, use the NZ COVID Tracer app, maintain a 2m physical distance, wash your hands, and stay home if you are sick.

For the information about council services and closures, visit the COVID-19 section

To learn more about Auckland Council's response to COVID-19, visit OurAuckland

alert

Water restrictions lifted - Water restrictions in Auckland have been removed from 23 October 2021. Learn more

You should know

Due to the holiday season, we may require additional time to respond to your complaint. We will endeavour to get back to you as soon as possible in the new year.

Form

Tukua mai he amuamu

Make a formal complaint online

You should know

Before you start

Read about what to do if your complaint is about:

If something needs to be maintained, cleaned, fixed or replaced report your problem online.

When you should make a formal complaint

Make a formal complaint when:

  • we haven't done what we said we would do
  • you disagree with a decision we have made
  • you are unhappy with the way our staff or contractors have behaved
  • we haven't provided a good service.

To report issues with roads and transport, Auckland Transport have their own complaints form.

Your privacy

We will use the information you give us only for the purpose of your intended interaction with us.

See our privacy policy for more information.

It will take approximately five minutes to complete this form.

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