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Free advice before submitting a consent application

He Āwhina kore utu i mua i te tono whakaaetanga

If you're planning a development, subdivision or building that may need a consent or permit, talk to us before submitting your application.

Why you should talk to us

Early discussions with us will help you make informed decisions about your application and avoid unnecessary processing delays.

For simple enquiries, we offer up to 15 minutes of free assistance at our service centres listed in the table below, where you can speak to an expert about your project.

We also offer this service over the telephone for those who can't come to one of our offices.

Free advice at service centres

Check if you need to book for free advice at a service centre near you:

LocationBookingHours
Graham Street (central) customer service centreNot required (times may vary)Monday-Friday
8.30am-4.30pm
Waiheke Island customer service centre

Not required (times may vary)

Monday-Thursday
8.30am-1pm
Orewa customer service centreRequired - phone
09 301 0101
Monday-Friday
8.30am-4.30pm
Takapuna customer service centre

Not required

Monday-Thursday
8.30am-4.30pm

Henderson customer service centreRequired - phone
09 301 0101
Monday-Friday
8am-5pm
Manukau customer service centreNot required

Monday-Friday
8.30am-4.30pm

Papakura customer service centreRequired - phone
09 301 0101
Wednesdays
8.30am-4.30pm
Pukekohe customer service centreRequired - phone
09 301 0101
Thursdays
8.30am-4.30pm

More specific enquiries

For more specific enquiries, we offer individually tailored pre-application guidance, where you can discuss your proposal with the relevant staff.

We do charge for the pre-application guidance service.

 Related topics

 

 

Check if you need a consenthttps://www.aucklandcouncil.govt.nz/building-and-consents/understanding-building-consents-process/check-if-need-consentCheck if you need a consentStep two: Check if you need consent for your project and whether you need a professional to carry out the work.aspx
The Fire Engineering Brief (FEB) processhttps://www.aucklandcouncil.govt.nz/building-and-consents/understanding-building-consents-process/ask-for-guidance/Pages/fire-engineering-brief.aspxThe Fire Engineering Brief (FEB) processFind out when you ​need to follow the FEB process​.aspx
Engage a professional to help with your consent applicationhttps://www.aucklandcouncil.govt.nz/building-and-consents/understanding-building-consents-process/prepare-application/Pages/engage-professional-help-with-consent-application.aspxEngage a professional to help with your consent applicationFind a list of the kinds of professionals who can help you with your consent applications.aspx
Engage a professional to help with your project https://www.aucklandcouncil.govt.nz/building-and-consents/understanding-building-consents-process/start-with-an-idea/Pages/engage-professional-help-with-project.aspxEngage a professional to help with your project The Ministry of Business, Innovation and Employment (MBIE) website has information about getting professional help to prepare your resource consent application. aspx