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How to report flooding
If there is an immediate risk to life or property, call 111. This covers flooding on both private property or public land.
To report stormwater or flooding issues requiring urgent attention, phone us on 09 301 0101
Flooding on public property
You can report a problem online to make us aware of non-urgent flooding at:
- community facilities or venues
- roadside or public spaces.
Flooding caused by burst water main
For flooding caused by burst water main, call Watercare Services on 09 442 2222.
You can send a free text to 3130.
Flooding from a neighbour's property
You are responsible for flooding and blockages on your property.
If flooding is caused by a problem on your neighbour's property, talk to your neighbour about how to resolve the issue.
Flooding from your neighbour's property can be caused by:
- blockages (including fences blocking overland flow paths)
- broken pipes or guttering
- heavy rain
- flooded waterways
- damage to property.
See Who maintains stormwater pipes and drains.
Flooding of waterways and channels
You are responsible for waterways and channels on your property.
We are responsible for waterways on public property. To report flooding on public waterways, contact us.
To know more, see Who maintains watercourses.
Flooding on motorways or highways
To report flooding on highways or motorways, call the NZ Transport Agency on 09 969 9800.
Flooding on private roads
Property owners are generally responsible for maintaining private roads.
These are roads not owned by the council, for example, roads in an apartment block or unit development.
If you are a tenant, you should report flooding to your landlord.
You should know
Private roads may have public pipes beneath them.
To find out more about public and private infrastructure, see the GIS viewer
|Flooding in Auckland||https://www.aucklandcouncil.govt.nz/environment/looking-after-aucklands-water/flooding-blockages||Flooding in Auckland||If there is immediate risk to life or property, phone 111. For non-emergencies, find out who to contact for flooding on public or private property.||aspx||Stormwater|
|How to report coastal hazards||https://www.aucklandcouncil.govt.nz/environment/what-you-can-do-for-environment/Pages/how-to-report-coastal-hazards.aspx||How to report coastal hazards||What to do and who to contact if a severe beach erosion, cliff instability or other coastal hazard is found. ||aspx||Environment consultation|
|Check for flood risks before you buy or build||https://www.aucklandcouncil.govt.nz/environment/looking-after-aucklands-water/flooding-blockages/Pages/check-flood-risks-before-buy-build.aspx||Check for flood risks before you buy or build||Check for flood hazards on the area of your property before you buy or build. Get property information to help you make the right decisions. ||aspx||Stormwater|
|Missing, dislodged or damaged manhole or catchpit cover||https://www.aucklandcouncil.govt.nz/environment/looking-after-aucklands-water/flooding-blockages/Pages/missing-dislodged-damaged-manhole-cover.aspx||Missing, dislodged or damaged manhole or catchpit cover||Report missing, dislodged or damaged manhole covers, grilles and other stormwater assets urgently. Displaced assets pose a threat to public safety. ||aspx||Stormwater|
|Reduce flooding risks on your property||https://www.aucklandcouncil.govt.nz/environment/looking-after-aucklands-water/flooding-blockages/Pages/prevent-flooding-blockages-on-property.aspx||Reduce flooding risks on your property||Keep drains and overland flow paths clear to prevent flooding and blockages on your property. Add permeable areas such as lawns to minimise runoff.||aspx||Stormwater|
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To ask for help or report a problem with our services or facilities, contact us.