Flooding on public property
This includes flooding on:
- public roads.
Flooding caused by burst water main
You can send a free text to 3130.
Flooding from a neighbour's property
You are responsible for flooding and blockages on your property.
If flooding is caused by a problem on your neighbour's property, talk to your neighbour about how to resolve the issue.
Flooding from your neighbour's property can be caused by:
- blockages (including fences blocking overland flow paths)
- broken pipes or guttering
- heavy rain
- flooded waterways
- damage to property.
Flooding of waterways and channels
You are responsible for waterways and channels on your property.
We are responsible for waterways on public property. To report flooding on public waterways, contact us.
Flooding on motorways or highways
Flooding on private roads
Property owners are generally responsible for maintaining private roads.
These are roads not owned by the council, for example, roads in an apartment block or unit development.
If you are a tenant, you should report flooding to your landlord.