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Financial hardship and your rates payments

We recognise the COVID-19 situation is placing financial stress on Aucklanders.

If you are experiencing financial hardship and having difficulty paying your rates, please contact us to discuss how we can help you. Refer to the Rates Remission and Postponement Policy.

Contact us at:

09 301 0101


You can also have your say on proposals for the first rates payment of the 2020/2021 financial year as part of the Emergency Budget 2020/2021 consultation.


See other ways to get help if you're in a low income household or community group.

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