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Visit OurAuckland to learn about Auckland Council’s response to COVID-19.
For the status of council services and closures - COVID-19 main page

Water restrictions in Auckland More Water restrictions are in effect across the Auckland region. Learn moreWater restrictions in Auckland

Rīpoatatia tētahi raruraru

Report a problem

COVID-19 Alert Level 2 – Report a problem information

We are experiencing some delays to service due to the COVID-19 alert level.

Some maintenance services are available at Alert level 2 and we will triage requests and respond to critical or major incidents where there are safety issues.

All other maintenance work will be scheduled for the future, as such things may take longer than normal. We thank you for your patience.

You can report a suspected COVID-19 isolation breach, or a business breaching the essential services rule, on the NZ Police website.

​Report a maintenance problem online

You can now report a maintenance problem online.

We currently deal with problems at:

  • parks
  • community facilities or venues
  • beaches or maunga
  • roadside or public spaces.

The problem could be a broken park bench, a blocked toilet or an overflowing litter bin. Tell us the details, upload a picture and we will sort it.

Report a maintenance problem

Find and track progress on a reported problem

Use your reference number to track our progress on a problem you reported.

Track progress in myAUCKLAND

We provide a secure online service to make it easier for you to keep track of reported problems.

You can login or register for an online account to track our progress.

We recommend using Google Chrome or Microsoft Edge browsers.

​Report other problems in the community


Report a transport problem

Environment and marine

Call Auckland Council on 09 377 3107

Hotline 24 hours, seven days

Report graffiti vandalism

Wandering dogs

Call Auckland Council on 09 301 0101

Hotline 24 hours, seven days

Report problems at home


Report water or wastewater problems online


Call Auckland Council on 09 301 0101

Hotline 24 hours, seven days

Rubbish and inorganic collections

See what to do if we have missed or are late with your rubbish collection.

Replace your bin



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